CASE STUDIES • Champneys
How integrated payments helped Champneys improve guest experience and increase revenue
Champneys is a luxury hotel, health spa, and resort chain in the UK known for providing a five-star guest experience. Champneys needed a more comprehensive and secure payment processing solution to enhance the guest experience, reduce interaction with staff, and generate additional revenue opportunities. This case study explores how Planet helped Champneys meet its payment processing needs.
Challenge
Champneys needed to provide guests with a seamless and secure payment experience across multiple locations. The existing payment processing system was outdated and did not provide guests with enough payment options or convenience, negatively impacting their overall experience. Additionally, Champneys wanted to increase revenue opportunities by offering a wider range of payment methods, including digital wallets and contactless payments. The business also wanted to reduce interaction between guests and staff to maintain a safe and secure environment. Furthermore, securely handling guest card data was a key priority for Champneys to maintain customer trust and comply with industry regulations.
Solution
To meet Champneys' payment processing needs, Planet provided a fully integrated suite of Hospitality payments services on a single all-in-one platform across their UK locations. Planet's solution offered guests a range of payment methods across the reception, health and wellness, and bar and restaurant services, including contactless and digital wallets. Planet's tokenization services allowed staff to securely store guest card data for any additional charges made during their stay without requiring payment details again, making it easier and safer for guests.
Champneys
Champneys
Results
Champneys' implementation of Planet's Hospitality payments services solution has vastly improved the guest experience, providing them with more payment options, clarity, and convenience. Staff can process payments securely anywhere across the resort, reducing interaction with guests and enhancing the luxury experience. International visitors can also pay in their own currency. The solution has generated additional revenue opportunities for Champneys through enhanced loyalty programs, providing them with rich payment data and insights through their CRM system. Overall, Planet's solution has helped Champneys to deliver a complete payment service for their guests and reduced complexity and costs, improving the guest experience and driving more revenue.
“We needed to find a payments company that shares our vision of delivering a luxury guest experience when they visit. Providing a wider range of payments options all on one stylish Android terminal, fully integrated to our systems, allows us to deliver this. The support we’ve enjoyed from the whole team at Planet has been first-class”.
Nicola Eager
Commercial Director, Champneys
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