Property management system

Run day-to-day hotel operations effortlessly

Protel Cloud PMS is the trusted provider that helps hotels manage reservations, billing, maintenance, reporting, analytics, and more.

Streamline operations, better the guest experience, and generate new revenue streams with a single, flexible partner for PMS.

Radisson Hotels
Soho House

Why leading hotels choose Protel Cloud PMS

Operational excellence

Manage day-to-day operations with ease

Traditional PMS’ can be complex and require hours of training. Protel Cloud PMS is user-friendly allowing your front desk staff to organize and execute check-in, check-out, billing, and housekeeping tasks. Even if your staff don’t have prior experience using a PMS, Protel Cloud PMS is intuitive and easy to adopt.

  • Save time with core operational processes at your fingertips
  • ​​​​​​​Quickly operate the PMS, regardless of technical expertise

Cloud-native technology

Equip staff to work securely from any location

Protel Cloud PMS is a cloud-native PMS by design, securing your most prized assets, while empowering staff with better and more convenient work experiences, as they can manage the PMS from anywhere.

  • Operate the PMS with agility and reliability (vs on-prem)
  • Improve cost efficiency with no need for upfront costs of hardware
  • Protect operations with advanced security by AWS

Protel Cloud PMS and full-stack payments

Cut the 8-12 hours time wasted on manual reconciliations

Hotels waste hours per week on the manual reconciliation of payments. Protel Cloud PMS unifies with full-stack payments seamlessly to replace these inefficiencies with one partner for better efficiency and profitability. On top of that, generate additional revenue streams through integrated currency services.

  • Save time and reduce errors by automating payment workflows
  • Work with one provider for PMS and Payments
  • Leverage reliable and credible payment partner for hospitality

Create seamless experiences

Make your guests the center of attention

Take the friction out of your guests' check-in and check-out experience. Offer a slick online booking  experience and payment process, personable check-in and check-out, and most of all, a comfortable, hassle-free stay. 

  • Integrate payments and personalise the guest experience with unrivalled payment methods (local, regional and global)
  • Securely take payments as staff do not handle sensitive card data


Connect multiple business-critical systems

With Protel Cloud PMS, you get a comprehensive ecosystem of integrations that sync with your PMS. With more than 1,100 integrations, hotels can continue to operate how they want, without compromising customisation. 

  • Sync your PMS with a range of integrations, ranging from Revenue analytics, Customer relationship analytics, BI, and more
  • Complement your tech stack
Case studies

Plumbs hero
As a fourth-generation family business with over 60 years of experience in soft furnishings, Plumbs are the UK’s industry leaders when it comes to sofa covers, reupholstery and curtains. Specialising in made-to-measure solutions, their range of bespoke products are each individually crafted in the UK, and provided via a unique in-home service that prioritises each customer's unique home and lifestyle to ensure comfort and style is woven into every detail.
Photo of a historic looking hotel
Hollybourne Developments
For over twenty years, Hollybourne Developments has run three hotels in Alton and Basingstoke. Each hotel has different audiences and purposes. From a secluded venue perfect for weddings, to a 63-room hotel catering to corporate guests, to a town hotel. Hollybourne Developments needed a Property Management System (PMS) with a Payment solution that could work for each of their unique locations.
Photo of the front of The Stellenbosch Hotel
Ma-Afrika Hotels
The Stellenbosch Hotel is a boutique-style hotel full of historic charm. Founded between 1692 and 1701 by Governor Simon van der Stel, the building was restored in 1987 and declared a National Monument. Now, it’s a top choice of accommodation for tourists and business travellers, offering modern amenities and a comfortable stay surrounded by heritage.

Hospitality solutions

Booking engine

Our booking engine gives you the edge that you need to stay ahead of the competition by offering potential guests an easy and efficient booking journey.

Learn more


High-speed internet, unlimited TV shows, and movies. Offer your guests state-of-the-art technology that can generate money for your hospitality business.

Learn more

Gift Card

Best-in-class gift card solution that helps hoteliers to protect and generate new revenue. From wood to digital, choose the style that best suits your hotel's needs.

Learn more


Protel Cloud PMS with full-stack Payments is the unified partner for your hotel. It provides local hospitality expertise to maximise operational efficiency.

Learn more

Learn more about the fascinating world of hotel technology in our blogs

Merchant ID Accepting a payment
Mastering ATP (Available-to-Promise) is crucial for retail success, influencing consumer choices with clear product availability, delivery options, and costs. A well-executed ATP boosts conversion rates and builds consumer trust by offering real-time, reliable information on when and how they can receive their purchases. Planet's order manager ensures transparency and confidence in purchasing decisions, allowing for mixed-cart capabilities and enhancing retailer value and trustworthiness.
  • Retail
What is a merchant ID
A merchant ID is a unique 15-digit number crucial for businesses to accept card and digital payments, functioning as an identifier for payment processing. It connects a merchant's payment system to their bank account, ensuring accurate fund transfer. Businesses obtain it by setting up a merchant account with an acquiring bank facilitated by merchant service providers. This ID is vital for transaction processing, linking point-of-sale systems to merchant accounts, and enabling the flow of funds from customer payments to the business's bank account. It's essential for companies looking to accept digital payments and manage their payment infrastructure effectively.
  • Payments
  • Retail
  • Hospitality
End-to-end payment processing consolidates initiation, authorization, and settlement into one seamless system, streamlining operations and improving customer experiences. It eliminates the need for multiple third parties, reducing errors, and enhancing transaction success rates. Benefits include quicker transactions, improved data analytics, streamlined operations, cost efficiency, fraud prevention, and scalability. This unified approach offers a more efficient, secure, and adaptable payment solution for both merchants and customers, supporting business growth and customer satisfaction.
  • Payments

What happens next?

Talk to one of our PMS experts today

  • We will call you to outline your exact needs - a quick 15-minute call.
  • Once we understand how best to assist you, we can initiate the hassle-free onboarding process.
  • Finally, a dedicated consultant from Planet will reach out to get you operational as soon as possible.

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