CASE STUDIES • Hotel Nordic
Transformation through integration: Discover Hotel Nordic's journey with Planet
Hotel Nordic has transformed since 2017. From a small hotel with 13 rooms and a breakfast area, the hotel in central Norrköping has expanded to 62 rooms, with conference facilities, a restaurant, bar, an outdoor dining area and spa. Find out how Patrik Karlsson, the owner and Hotel Manager at Hotel Nordic, worked with Planet to transform operations and improve the guest experience.
Challenge
When Hotel Nordic started expanding, the hotel needed a modern and flexible PMS to allow the business to grow at scale. As the business was growing, more features and functions were needed – the goal was that the PMS should be the central hub for the hotel.
The hotel front desk staff struggled with too much manual work, like answering the phone for bookings, managing special requests and time spent on payments admin.
Hotel Nordic was dissatisfied with its current payment solution and began to investigate alternatives on the market. Patrik approached Planet to explore how Planet’s payment solutions could benefit the hotel.
Solution
Since its first expansion in 2017, Planet has worked with Hotel Nordic to enhance the guest experience. Hotel Nordic has benefitted from Planet’s integrated solutions, from PMS to Networking – including WiFi and TV solutions. Plus, from June 2022 the hotel connected Planet’s payment solutions and Booking Engine to streamline their processes further.
Hotel Nordic
Hotel Nordic
“I compared the payment solutions contractually and quickly realised the great advantages of integrating payments to Planet’s PMS. Last year we made the decision to switch to Planet's card reader at the reception, as well as use Planet's Pay-by-Link, which makes it possible to send a payment link directly to the customer via email, also connected directly to the PMS, which makes all very seamless. I received good support from my contact person. We are very satisfied and I have already recommended Planet's payment solutions to other colleagues in the industry.”
Patrik Karlsson
Owner, Hotel Nordic
Results
As soon as Patrik experienced the Booking Engine demo, he liked the layout, how it looked and how well it could be integrated into the website. And for customers, the modern Booking Engine provides a seamless experience, enabling guests to choose different options, access offers and more – encouraging higher guest spending. This has increased the hotel’s operational efficiency. Staff now handle fewer phone calls and spend less time on manual work for reservations and handling special deals and payments. This has given them more time back to focus on guests.
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