As a fourth-generation family business with over 60 years of experience in soft furnishings, Plumbs are the UK’s industry leaders when it comes to sofa covers, reupholstery and curtains. Specialising in made-to-measure solutions, their range of bespoke products are each individually crafted in the UK, and provided via a unique in-home service that prioritises each customer's unique home and lifestyle to ensure comfort and style is woven into every detail.
Challenge
With a network of over 80 home consultants throughout the UK, Plumbs wanted to improve the payment journey within their home appointments to provide a smoother journey for customers. In addition to this, Plumbs were also looking for more detailed internal reporting and easy access to customer service when issues did arise. Above all, the solution needed to be seamless, secure and user friendly for their sales representatives using the technology.
Solution
Planet’s Gateway and Acquiring solution allowed Plumbs to optimise their payment process, with a seamless transition from their previous payment provider. For Andrew Pickup, Plumbs’ Finance Director, the whole transition was a great success as it was ‘straightforward and collaborative’ between the Planet and Plumbs teams. The consultants instantly adapted to the intuitive design of the new payment system, meaning there no training resource required for the Plumbs team saving time and preventing any temporary halt to sales.
Plumbs
Plumbs
Results
Andrew and the team at Plumbs are incredibly pleased with their transition to Planet and agree that it has been a good investment for their company. They’ve seen an improvement in their service and are delighted with the partnership and support offered by Planet. Without additional training, the team of 80 consultants have seamlessly transitioned to the Planet system on their iPad’s bespoke app, and the testing, onboarding and initial use phases have all been ‘slick’ says Andrew.
“The whole transfer process was slick. The testing went well, our consultants didn’t even notice the switch, and dealing with the third party went well. Slick is the word.”
Andrew Pickup
Finance Director, Plumbs
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