CASE STUDIES • Ma-Afrika Hotels
How Protel Cloud PMS transformed The Stellenbosch Hotel’s operations
The Stellenbosch Hotel is a boutique-style hotel full of historic charm. Founded between 1692 and 1701 by Governor Simon van der Stel, the building was restored in 1987 and declared a National Monument. Now, it’s a top choice of accommodation for tourists and business travellers, offering modern amenities and a comfortable stay surrounded by heritage.
Challenge
The Stellenbosch Hotel needed a user-friendly PMS to streamline their operations. Ma-Afrika Hotels, the company that owns The Stellenbosch Hotel, wanted assurance that their guests’ data would be safeguarded in the system. So they worked with Planet to install Protel Cloud PMS at The Stellenbosch Hotel as well as others in the chain including the Best Western Cape Suites Hotel.
Solution
Planet’s Protel Cloud PMS has been ‘a true game-changer’ for The Stellenbosch Hotel and transformed their operations. Protel Cloud PMS has a user-friendly interface and comprehensive features, making it easy to use. It has created efficiencies in the day-to-day running of the hotel – and it offers robust reporting and analytics features. So staff are empowered with the insights needed to make informed decisions. The system’s data security and compliance measures instilled confidence in the team, knowing the system reliable safeguards guests’ information. It’s ‘a testament to Planet's commitment to understanding the specific needs of the hospitality industry,’ says Gerda van Wyngaardt, Chief Operating Officer at Ma-Afrika Hotels.
The Stellenbosch Hotel
The Stellenbosch Hotel
Results
For The Stellenbosch Hotel, Protel Cloud PMS has been more than just a software solution, it has redefined how the hotel is run. The PMS’ adaptability is especially important, as it ‘seamlessly integrates with our existing systems and processes,’ according to Gerda. The support and dedication to customer success have also been ‘second to none’. For Ma-Afrika Hotels, Planet is a partner in the company’s journey, not just a provider. Staff specifically benefited from Planet’s team going ‘above and beyond’ to ensure they got the most out of the system through training, guidance and assistance when needed.
“My experience with Protel Cloud PMS has been nothing short of exceptional. If you're seeking a property management system that can truly transform your operations and drive your success, Protel Cloud PMS is the answer. The impact it has had on our hotel's profitability is undeniable, and I have no doubt it can do the same for yours.”
Gerda van Wyngaardt
Chief Operating Officer, Ma-Afrika Hotels
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